We ship worldwide for free ! 

$0 !  We have free worldwide shipping (with tracking) on all orders

We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal. 

When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to atoleajewelry.com

When making a purchase on our website all payments are charged in Euros (€)

You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-4 business days. When your order has been shipped, you will receive an email with your tracking number. 

You will receive a dispatch notification by email as soon as your order has been shipped. The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 1-4 business days.

Orders are usually delivered within 8-20 days after dispatch. Please note that deliveries to certain remote locations may take 1 extra day.

We might be able to change your order if it hasn't been shipped yet. Please contact our customer support team as soon as possible and don't forget to include your order number. 

Atolea does not use cheap alloys with painted plating in jewelry. Those tend to break very easily, cause skin rashes and lose color. We use mainly the following materials:

Sterling Silver 925: All our silver jewelry is made in solid Sterling Silver 925. It is the most common form of silver used in jewelry, containing 92.5% pure silver and 7.5% copper. The copper is added to make the silver harder and more suitable for jewelry. 

Stainless Steel: All our steel items are made in 316L. Also known as surgical steel, it is comfortable for people with nickel allergy - unless they are very sensitive. The nickel migration is extremely small - only 0.1 micro grams per cm2 and week. That is one fifth of the minimum EU requirement for products that have long term skin contant. 

If you are experiencing problems in the checkout, please try following actions:

- Try with another browser 

- Try with another device 

 - Empty the cookies in the browser that you are using

This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team. 

If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:

- Use another browser or device 
- Make sure that your card is open for international payments
- Try another card or contact your bank

You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your order number, full name and the date the order was placed.